Refund and Return Policy

Please review our return and refund policy outlined below:

Reason for Warranty Claim

Returns and Replacements:

• Quality : If an issue arises due to quality we offer a refund or replacement of the product in the same state and price at time of purchase. Claims due to quality must be submitted within 30 days from the date the product was received. StileandRailParts.com reserves the right to determine whether to replace or refund, based on the specific circumstances of each case.
• Customer Error: In cases where the customer is at fault due to an error in ordering or some other issue that is not the fault of Stileandrailparts.com and a request for a return is made it will be the customer responsible to pay for shipping and packaging costs.

Customer Requirements: To initiate a return or refund, customers are required to:

1. Contact our customer support within 30 days of receiving the product.
2. Provide clear details of the issue and, if applicable, include supporting documentation such as images.

Acceptance of Returns and Refunds:

• Returns, refunds, or replacements will be accepted within 30 days from the date the product was received by the customer.
• StileandRailParts.com reserves the right to determine whether to replace or refund, based on the specific circumstances of each case.

Refund Timeframe: Customers can expect a refund within 3 business days after the returned item is received and inspected. This timeframe may vary based on the payment method used.

Please note that this policy is subject to change, and any modifications will be communicated to customers promptly.

For further assistance or to initiate a return, please contact our customer support at sales@stileandrailparts.com.